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Refund Policy.

Last updated 15 October 2026

How cancellations, returns and refunds work for orders placed with Casmat Sport SL.

Company details

Casmat Sport SL

Calle Central Carretera Molins Nave 21, 08191 Rubí, Spain

Registro Mercantil B61544607

casmatstore.com

[email protected]

+34 931 77 84 26

1. Before payment

Live payment is not yet available, so no money is taken when you place an order. You can cancel an unpaid order at any time by contacting us with your order number.

2. Your right of withdrawal

If you are a consumer in the EU, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. This statutory right applies in addition to any policy below.

3. Condition of returned items

Please return items unused, complete and in their original packaging where possible. You may be responsible for any loss in value caused by handling beyond what is needed to inspect the item.

4. How to start a return

Contact us with your order number and the items you want to return. We will send return instructions. Our company address is listed below; please obtain return instructions before sending goods, as the returns destination may differ.

5. Refunds

Once a return is received and checked, refunds are made to the original payment method in EUR. Where EU law applies, refunds are issued within 14 days of withdrawal and may be held until the goods are received back.

6. Faulty or incorrect items

If an item arrives damaged, faulty or different from what you ordered, contact us. Your statutory rights for faulty goods apply.

7. Return shipping costs

Who pays for return shipping will be stated here once shipping has been configured. Until then, contact us before sending anything back.

Questions, answered

Good to know before you go.

Everything about ordering, payment, shipping and returns at Casmat Sport SL. Still curious? Get in touch.

Can I place an order?

Yes. Add items to your bag and go to checkout. Your order is saved with server-checked prices and you get an order number and a printable receipt. Online payment isn’t connected yet, so nothing is charged at checkout — we contact you to confirm shipping, taxes and payment first.

Do I need an account?

No. Casmat Sport SL is guest-only. Your wishlist and bag are saved in your browser, and each order has its own private receipt link.

Which currency will I pay in?

Euros (EUR). You can view prices in USD, GBP or PLN using daily European Central Bank reference rates, but these are for orientation only.

How much is shipping and how long does it take?

Shipping costs and delivery times aren’t fixed yet. They are confirmed with you for each order before payment — we don’t promise delivery dates in advance.

Is my item reserved when I order?

No. Placing an order doesn’t reserve stock. If something is no longer available, we’ll tell you and you won’t pay for it.

Can I cancel or return an order?

Unpaid orders can be cancelled any time by contacting us with your order number. For delivered orders, EU consumers generally have 14 days to withdraw. See the Refund Policy for details.

Are the product photos real?

Some products currently use illustrative activity photos rather than a photo of the exact item. When that’s the case, it says so on the image.

Do you store my card details?

No. We never ask for or store card numbers on this site.

What data do you keep about me?

Only what’s needed for your order: email, name and delivery address, plus the items ordered. See the Privacy Policy for your rights.

Do you use tracking cookies?

No. We only store your wishlist, bag, currency and cookie choice in your browser. See the Cookie Policy.